It was bound to happen, right? The worm. . .the virus. . .ugggh!!!!!!!!!!!!!!!! I believe my beloved laptop caught the bug from a thumb drive that I borrowed from my dad. So, first I panic, and get that nervous feeling in my gut like I've been invaded. Then I immediately shut it down. I start to wonder when I last backed up my photos to the external hard drive. . .then I think my external hard drive is corrupted because it wouldn't turn on - ummm, try the switch was off in the hall, so the there was no power to the outlet I was using. . .and THEN I call the beloved H* support desk. . .and I'm sold on this "tune up" to fix everything. And THEN I wait on hold for 2 hours. Literally TWO HOURS. I feed Addi, change Addi, put Addi to sleep, Addi wakes up, the nail gun is shooting outside my bedroom door (Remember the floors?) and I'm STILL on hold. Contractor laughs and tells me to drop the call and dial again. . .smart contractor. . .I wait another 15 minutes, finally talk to the tune-up guy who can't help me because I have a wireless issue. Mind you, it's been over 3 and half hours now, I've had a fruit leather, some almonds a few sips of water all day, and I'm told by the guy who I just paid H* almost a hundred bucks to help me that he can't help me so I can go back to normal tech support which is free, and the wait is only a short waiting time. Short is relative term. . .try another 15 minutes. I finally get to talk to Elmo. Yes, Elmo, as in the red furry guy, who is a gem, and a smart geek in the Philippines who helped me to reconfigure the whole
damn darn computer. By dinner time I was released from a days work of H* support talk, to eat dinner to only fight another battle - RETURN of the payment. Oh, and Elmo scheduled for someone else to call me back to finish up the "reconfig" - yeah, that didn't happen. . .Elmo used up half his shift one me.
The above took place yesterday. . .today, I was still having issues. I called again, and hey, only spent 3 hours on the phone with H* but things are much better with my beloved laptop. Oh, except for the refund. . .my most recent support guy was in the US, so my problem would have to be escalated to another location. Can you believe that? I was being sent to a "Case Manager" when there was a "Case Manager" 10 feet away from the guy helping me, but it's policy. He told me I'd be calling Chile, but when I called and the recording was in English and French, I asked. . .Chile was really Canada. Guess they must have codes for the locations and the "C's" got mixed up? That or the guy who can fix computers failed geography and thinks Ontario is in Chile. . .Let me recap. 10:30AM ish to 4PM. No joke.
I told the guy in the US that I HATE Vi*sta, and H* should give us all a free upgrade. I may have to convert myself soon and become a M*c user.
Good news is, the only thing I lost is my FotoFusion scrap pages. . .wait, that's bad news, huh? I just finished scrapping all of 2009, but my exported files are gone. If you know how I might recover them, please do share. At least I still have the photos!
I keep photos on my laptop, a back up on my external hard drive, and I burn discs periodically. I think I'm going to back them up a third time on my other laptop and I'm seriously considering a Fl*kr pro account. Please share your thoughts on this too!!
If you made it this far, THANKS for letting me vent. I did this one more for me.